{{ __('Ticket') }}

{{ $ticket->subject }}

{{ $ticket->ticket_number }}

{{ __('Back') }} {{ __('Edit Ticket') }}

{{ __('Priority') }}

{{ $priorities[$ticket->priority] ?? ucfirst($ticket->priority) }}

{{ __('Status') }}

{{ $statuses[$ticket->status] ?? ucfirst(str_replace('_', ' ', $ticket->status)) }}

{{ __('Assignee') }}

{{ $ticket->currentAssignment?->assignedTo?->name ?? __('Unassigned') }}

{{ __('Resolved') }}

{{ $ticket->resolved_at ? \App\Support\FormatSettings::dateTime($ticket->resolved_at) : __('Not resolved') }}

{{ __('Requester') }}

{{ $ticket->requester_name }}

{{ $ticket->requester_email }}

{{ $ticket->requester_phone ?: __('No phone provided') }}

{{ __('Message') }}

{{ $ticket->message }}

{{ __('Ticket Assignment') }}

{{ __('Assign this ticket to a support agent.') }}

@csrf

{{ __('Assignment History') }}

{{ __('Showing') }} {{ $ticket->assignments->count() }} {{ __('assignment(s).') }}

@forelse ($ticket->assignments as $assignment) @empty @endforelse
{{ __('Assignee') }} {{ __('Assigned At') }} {{ __('Status') }} {{ __('Note') }} {{ __('Actions') }}

{{ $assignment->assignedTo?->name ?? __('Unassigned') }}

{{ $assignment->assignedTo?->email ?? __('N/A') }}

 {{ $assignment->assigned_at ? \App\Support\FormatSettings::dateTime($assignment->assigned_at) : __('Not set') }} {{ $assignment->is_active ? __('Active') : __('Inactive') }} {{ $assignment->note ?: '-' }}
{{ __('Edit') }}
@csrf @method('DELETE')

{{ __('Delete assignment?') }}

{{ __('This action cannot be undone.') }}

{{ __('Cancel') }} {{ __('Delete') }}
{{ __('No assignments yet.') }}
@csrf @method('DELETE')

{{ __('Delete selected assignments?') }}

You are about to remove 0 assignment(s).

{{ __('Cancel') }} {{ __('Delete') }}